Shipping policy

Shipping Policy

Thank you for shopping with Wynn Creek. Please read our shipping policy carefully so you know what to expect when you place an order.

Order Processing

Processing times vary by product and supplier. Please contact us before ordering if you need an item by a specific date. You will receive a confirmation email once your order has been placed, and a separate shipping notification with tracking information once your order has been fulfilled.

Fulfillment via Shopify Collective

Many products in our store are fulfilled directly by our supplier partners through Shopify Collective. This means your order is shipped to you directly from the supplier's warehouse rather than from Wynn Creek. Fulfillment timelines vary by supplier and product.

Shipping Methods & Delivery Estimates

United States: Standard shipping is available on qualifying orders. Free standard shipping is available on eligible orders.

Canada: Orders ship via Collective Carrier Service. Availability and delivery estimates depend on the products, supplier, and shipping address.

International: Our Collective shipping setup includes international destinations. Availability depends on the products, supplier, and shipping address; an international zone does not guarantee that every product can ship to every country. Please contact us before ordering to confirm destination eligibility and any available delivery estimate.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. Tracking updates may take time to appear after the carrier receives the shipment.

Shipping Destinations

Our shipping setup includes the United States, Canada, and international zones. Some products have US-only shipping options. Available shipping options depend on the items in your cart and your delivery address. Please contact us if you need help confirming coverage before ordering.

Address Changes

If you need to update your shipping address after placing an order, please contact us as soon as possible at the email below. We can only make address changes before the order has been fulfilled by our supplier. Once an order has shipped, we are unable to redirect it.

Delays & Exceptions

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier backlogs, customs clearance for international shipments, weather events, or other circumstances beyond our control. Orders placed during peak seasons or sale periods may experience longer processing times.

Contact Us

If you have questions about your order or shipment, please contact us at wynncreekdesigns@gmail.com. We're happy to help.